Today’s legal case of R and TfL v Uber adds to investment and recruitment pressure on platforms to develop more sustainable models of business. For now, Uber and Free Now will have to amend their terms and conditions to acknowledge their own contractual relationship with passengers, and Transport for London will have to change their practice of not reviewing operating terms when deciding whether or not to grant licences.
Overall, this means platform businesses will have to pay closer attention to the experience of working for them, and promote 'good work' standards more consistently. The UK Government too should reflect on how the laws regulating platform businesses have so clearly been outpaced by gig economy platforms, and develop a Systematic Framework of Accountability for Algorithmic Systems to shape responsible innovation and business – and a future of better, fairer work across the country.
Our research and guide shows why and how this can be developed as part of Phase 2 of the UK AI Strategy. We look forward to working with Government and our partners to make this happen.
Institute for the Future of Work