For many of us, the COVID-19 pandemic led to an unprecedented shift towards full-time working at home. The suddenness and scale of this shift saw it being referred to it as a “mass experiment”. But the real experimentation is still to come. The systems and processes that were rapidly improvised to work around COVID restrictions were not designed for a post-pandemic world of hybrid (or blended) working that incorporates aspects of working remotely.
As organisations begin to envisage what the future of work might look like, concerns have been expressed about the potential creation of a two-tier workforce, with some denied the possibilities of flexibility. Even for those who can access flexible, hybrid working, there has been very little discussion around what day-to-day working lives might look like, how the benefits of flexibility might be successfully realised and what the longer-term challenges might be.